Support

We do not sell our machinery directly from the factory, but through our dealer network. Contact us and we will connect you with your local factory rep who can get you in contact with a dealer in your area

$25.00 minimum per order

For all custom tooling orders contact our customer service directly at info@scotchman.com or 605-859-2542. Digital prints of the finished part are sometimes needed for our engineers to 'determine if tooling can be built' to achieve the desired finished part.

Generally, if our engineers are able to build a requested tool, a price quote will be provided for approval and consent to build said tool.

After the quote is approved, payment is required to start the production process.

Sample material is sometimes necessary for testing of custom built tools.

Custom built tooling is not returnable.

Our in-house blade sharpening department will 'usually' have your HSS blade in & out within 2 business days or less.

• Most common method to get your blades to us for sharpening, complete gum & sharpen or completely retoothed is to send them directly to us. Mail them to the address below and include your contact information. We will reach out for payment when your blades are finished and ready to be sent back. A form of payment can be left on file for a more expedited service.

Scotchman Industries
Attn: Blade Sharpening
180 E US HWY 14 (OR) P.O. Box 850
Philip, SD 57567

A receipt with tracking information is always emailed to the customer upon shipping and also included with the returning blades.

• Alternative method is to have your local dealer process and send in your blades to us for resharpening. Billing is done through the dealer.

• Scotchman determines if a blade is defective or damaged beyond repair. If this is the case, Scotchman will contact the customer or dealer directly to inform and determine next steps with the blade. Usually, we do not return damaged blades.
• There are 3 levels of blade sharpening services. Cold saw blades can be sharpened numerous times until the gullet needs to be opened back up. At that point, we perform a complete gum & sharpen. When the gullets between the teeth become too close together the blade must be completely retoothed, which is grinding off all teeth and new ones made. Each time a saw blade is sharpened it becomes smaller and smaller. As the blade becomes smaller, a fewer number of teeth are required. When we grind fewer teeth into a blade, we always keep your same pitch.

• Machine purchases are billed through your dealer.
• Tooling, accessories & parts can be purchased directly from us with a credit card that will be charged upon shipping.
• Sales tax is always charged according to the ship-to location.
• Tax exempt customers are required to provide a copy of their tax exempt certificate.
• Payment Methods: All major credit cards are accepted.
• Schools & Federal Government (GSA) facilities can issue a purchase order.
• Lease-Purchase Financing available - our in-house financing department can quickly approve and process lease-purchase orders.  You can contact Scotchman Credit Corp. (SCC) anytime during business hours via email or phone. sccleasing@scotchman.com or 605-859-2542.
• Invoices including tracking information are emailed upon shipment of purchased goods.

Scotchman Industries ships daily via UPS & FedEx and weekly (Tuesday & Thursday) using a selection of LTL carriers that are historically reliable with our freight products. Machines and accessories that are either too large or too heavy for standard package shipments (UPS or FedEx) require transport via truck freight.

Commercial address delivery rates are lower than residential, school, government, or limited access facilities. Businesses located within residential areas or remote locations incur additional fees. Redelivery fees apply if the delivery location is not accessible or no one is available to unload. Truck shipments require a consignee to have means to unload from the truck upon arrival (dock &/or forklift). The driver is not required to assist with unloading, unless liftgate delivery service is secured.

Accessorial service options for truck freight deliveries are available for added fees. The most common services requested for our products are ‘delivery appointment required’ and ‘liftgate delivery service’. Liftgate service: the driver is responsible for lowering the shipment to ground level (weight limits do apply). The responsibility then transfers to the customer to move from that point forward.

Pick-up at the carrier’s terminal is also an option for customers without the means to unload or location is not accessible to a large semi.

Call us for further assistance on available truck freight options or further explanation.

All truck deliveries must be inspected and signed for.
DO NOT sign for any machine until you have removed the plastic and inspected the machine for damage!
It is the customer’s responsibility to inspect the arriving machine for shipping damages that the carrier may be responsible for. If the driver will not wait for you to inspect the shipment, simply mark the shipment as “damaged” before signing. In the rare occurrence of small damages such as paint scuffs, dings, dents, etc. they should be noted and package received.  We do however, encourage refusal of delivery if the shipment is badly damaged such as laying on its side or severely damaged, but in most cases small repairs are the responsibility of the customer. After noting the delivery ticket, immediately contact us about the damage so we can assist you. If any damages or missing items are found later but not noted on the delivery ticket, it is unlikely that we can recoup any costs.

• • UPS Ground, 3-day, 2-day, next day, Saturday delivery, and early AM..  
  • Fedex Ground, 3-day, 2-day, next day, and early AM.
  • Pre-Pay & Add: We allow you to use your own UPS or FedEx account number to bill your shipping costs to. However, we do still charge a handling fee based on the total dollar amount of your order which is charged to the method of payment you used to purchase our product.

You are always welcome to come to our facility in Philip, SD to pick up your machine or packages when they are ready to bypass any shipping costs.

 Tracking numbers are always provided on our invoices/receipts which are emailed at time of shipping.

• Our return policy is based on 60 days, but we are flexible so please inquire about your specific situation. Custom built tooling or equipment is a non-refundable item.
• No product may be returned unless written authorization to return is given by Scotchman. Please call us to issue you a RGA prior to returning any products.
• The customer is responsible for return shipping costs (and insurance if desired) unless the product error was our mistake. If the returned goods are damaged upon return, the customer may be responsible for the full price or repair costs of the goods.
• Most refunds are a full 100% of the purchase price, unless noted on the original order. Occasionally, depending on the situation a 20% restock fee applies. 
• Expect 7-10 days for the return to process to your credit card.
  Exchanges:
• Exchanges are possible, but you must inquire directly to our customer service department at 605-859-2542